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Understand the Rules That Govern Your Account

Your relationship with sk99 is governed by clear terms — covering account eligibility, how your data is handled, and the conditions that apply when local law permits access.

Jurisdiction-dependent accessAccount terms in plain languageData retention policyYour rights at any timeContact path for legal queries
sk99 Understand the Rules That Govern Your Account
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account data with a straightforward principle: collect what is needed to run your account, retain it only as long as required, and give you a clear path to access or remove it. Every account is protected with SSL encryption, and login sessions require verification at points we determine are risk-relevant. Here is what that means in practice.

Data You Can Access

You can request a full export of your account data — transaction history, login records, and profile information — through the account help centre. We process these requests in writing.

Cookie Use

We use session cookies to keep your account active and analytics cookies to understand how the site is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Account login is protected by password and OTP verification where triggered. If we detect unusual access patterns, we may lock the session and ask you to re-verify before continuing.

Data Retention and Removal

We hold your data for the period required under applicable Malaysian data law. Once that period ends, you may request deletion. Requests go through the email support channel and are acknowledged within a working period.

LEGAL CONTACT

Reach Us for Any Legal or Account Query

If you have a question about our terms, want to request a copy of your account data, or need to flag a legal concern, our support team handles these through the channels below. We aim to respond to formal data or legal requests within the timeframe required under applicable law.

Team online

Live Chat

Connect through the live chat on our site for immediate account or policy questions. Available during platform operating hours for all account-related legal queries.

Email Support

For formal data requests or written legal queries, email us directly. We log every submission and respond with a reference number so your request is traceable.

Account Help Centre

Your account settings include a request form for data access, account closure and transaction history exports — no need to go through a third party.

Common Legal Questions About Your sk99 Account

These are the questions we actually get about terms, data and account rights. Each answer reflects how we operate — not a copy-paste from a template.

Access depends on local law. sk99 is available to you if your jurisdiction in Malaysia permits this type of platform. It is your responsibility to confirm this before opening an account.

Submit a written request via our email support channel or through the account help centre form. We log the request, assign a reference number, and respond within the period required under applicable law.

We log the transaction amount, timestamp and payment method against your account. We do not store your eWallet login credentials. The data is used for account verification and transaction review only.

Yes. You can request account closure at any time through live chat or email. Data removal follows the retention period set by applicable Malaysian law — we will confirm the timeline in our written response.

Updated terms are published on this page with the effective date clearly shown. Continuing to use your account after that date means you accept the revised terms. We do not notify by push message — check this page periodically.

Start with live chat for faster handling. If the issue needs a formal written response — such as a disputed GrabPay or DuitNow transaction — use email so there is a logged record of the exchange.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.